Returns & Exchanges
We want you to love your handcrafted pieces, which is why we offer a 30-day return policy for most items in our collection. Please ensure all jewelry is returned in its original, unworn condition and signature packaging to qualify for a full refund.
Initiate Your Request
Contact our concierge team with your order number and reason for return to receive your official Return Authorization.
Package Your Jewelry
Carefully place the item back into its Emma White gift box and secure it within a padded shipping envelope.
Ship to the Studio
Affix the provided return label and drop your package off at any authorized courier location; we recommend using a tracked service.
Quality Inspection & Refund
Once our makers inspect the piece, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing